Rujukan Laman

How win918 Protects Your Privacy

Your account and payment information are central to how we operate. We're transparent about what data we collect, how we use it, and the steps we take to…

Data collection explainedSecurity & encryptionYour access & control rights
Explore Lobby Read FAQ
win918 How win918 Protects Your Privacy
PRIVACY QUESTIONS

How to Contact Us About Your Data

If you have concerns about how we handle your information, or if you want to request access, correction or deletion of your data, reach out to us through any of these channels.

Email Send your privacy request to [email protected]. Include your account email and a clear description of what you'd like to know or change about your data.
Live Chat Open the chat bubble in your account lobby during support hours. Ask to speak with our privacy team if your request involves personal data access or deletion.
Postal Mail For formal data requests, write to our privacy officer at the address shown in your account settings. Include your account number and a photo ID copy.
HOW WE GUARD IT

Data Security & Your Rights

We use industry-standard encryption to protect your login credentials and payment information in transit and at rest. Your account password is hashed and never stored in plain text.

Encryption

All data transfers between your device and win918 use TLS 1.2 encryption. Passwords are one-way hashed; we cannot see them, only verify them.

Data Retention

We keep your account data for as long as your account is active, plus 3 years after closure for tax and dispute purposes. Deleted accounts are anonymised within 30 days.

Cookies & Tracking

Session cookies let us keep you logged in and remember your language choice. Analytics cookies show us how many people visit each page; you can disable them in your browser settings.

Payment Partner Access

Touch 'n Go, GrabPay, Boost dan FPX handle their own data per their policies. We see only that a deposit succeeded; they never see your win918 balance.

Your Access Rights

You can log in anytime to view your account history, download statements, and update your contact details. Request a full data export via email to [email protected].

Unsubscribe & Marketing

Opt out of promotional emails in your account settings or click the unsubscribe link in any message. We'll stop all marketing emails within 48 hours.

Your Questions About Data & Privacy

No. We share your data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX) to complete transactions, and with anti-fraud services to protect your account. We never sell your information to advertisers or other third parties.

We retain your data for 3 years after account closure for tax compliance, dispute resolution and fraud prevention. After that, we anonymise or delete it. Your deleted account cannot be recovered, so download any statements you need before closure.

Yes. Email [email protected] with your account email and a photo ID, and request a data export. We'll send you a file containing all information we hold within 14 days, at no cost.

Log in and update your profile directly, or contact support via chat or email. If you cannot fix it yourself, our team can make corrections once we verify your identity for security.

Payment details are encrypted and stored separately from your account balance. We do not store full card numbers; payment processors handle card data per their own security standards. Touch 'n Go, GrabPay, Boost dan FPX transactions are processed directly by those providers.

In the event of a sale or merger, your data will be transferred only to a buyer who agrees to maintain this same privacy policy. You will be notified of any change. Access and availability depend on local law and are provided where local law permits.

Yes. Most browsers let you disable cookies in settings. Turning off all cookies may affect your login or language preference, so we recommend allowing session cookies while blocking analytics cookies if you prefer.

Related Pages

win918 Malaysia FAQ win918 Casino About Us win918 App